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Tekla Admin

Sorry to hear about this. It

Re: Unfortunately, Tekla does'nt 15.02.2019 12:17

Sorry to hear about this. It seems to be a Windows issue, something wrong with the user account. You could probably look for help in Microsoft pages and contact local IT experts.

Dom Prado-972

Unfortunately, Tekla does'nt

Re: Very good. Can you now run 15.02.2019 10:43

Unfortunately, Tekla does'nt run under my user account. I did let my colleague to log-in in my desktop using their user account and then run Tekla and it works as well, same as administrator. Do you think I need to call for an IT guy to fix this problem? Thanks again.

Tekla Admin

Very good. Can you now run

Re: Thank you for your help. 15.02.2019 09:44

Very good. Can you now run Tekla Structures Learning as non-admin user as well?

Dom Prado-972

Thank you for your help.

Re: Thank you for providing us 15.02.2019 05:45

Thank you for your help.
I tried sfc scan (method#1) and the result says it did not find any integrity violations. For method 2, got an error message which says "DIIRegisterServer was not found".
Here's a catch, when i try to open the Tekla in administrator account, it works well.

Tekla Admin

Thank you for providing us

Re: Hi. Below are the error 14.02.2019 12:59

Thank you for providing us the details. There could be a system file corruption on your computer. Try performing a SFC scan and check if the issue persist.

Method 1: System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue.

Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
In Command prompt type sfc /scannow and press enter.
Restart the computer.

Method 2: You can try re-registering kernelbase.dll and check.

Press Windows Key + X and click on Command Prompt (Admin)
Type regsvr32 KERNELBASE.dll and hit Enter.
Restart your computer and check.

Dom Prado-972

Hi. Below are the error

Re: Hi. I did re-install the 14.02.2019 10:38

Hi. Below are the error details:
Log Name: Application
Source: Windows Error Reporting
Date: 2/14/2019 4:07:10 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: CC25.ao.local
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: TeklaStructures.exe
P2: 2018.1.17900.0
P3: 5bd31001
P4: Tekla.DataSharing.TeklaStructures
P5: 3.11.12.0
P6: 5a9d5880
P7: 27
P8: 18
P9: System.ObjectDisposedException
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A44.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6282.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62A2.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62A0.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62C1.tmp.txt
\\?\C:\Users\Dom\AppData\Local\Temp\WERF30.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TeklaStructures._6bae3ae347491de3070a9994dabbbf31b256d3b_c29e9660_cab_13c70f9a\memory.hdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TeklaStructures._6bae3ae347491de3070a9994dabbbf31b256d3b_c29e9660_cab_13c70f9a

Analysis symbol:
Rechecking for solution: 0
Report Id: b0698bf8-c11d-452a-ba15-1923dc98fcc4
Report Status: 100
Hashed bucket:
Cab Guid: 0
Event Xml:

1001
4
0
0x80000000000000

37569
Application
CC25.ao.local

0
CLR20r3
Not available
0
TeklaStructures.exe
2018.1.17900.0
5bd31001
Tekla.DataSharing.TeklaStructures
3.11.12.0
5a9d5880
27
18
System.ObjectDisposedException

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A44.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6282.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62A2.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62A0.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62C1.tmp.txt
\\?\C:\Users\Dom\AppData\Local\Temp\WERF30.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TeklaStructures._6bae3ae347491de3070a9994dabbbf31b256d3b_c29e9660_cab_13c70f9a\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TeklaStructures._6bae3ae347491de3070a9994dabbbf31b256d3b_c29e9660_cab_13c70f9a

0
b0698bf8-c11d-452a-ba15-1923dc98fcc4
100

----------------------------------------------------------
Log Name: Application
Source: Windows Error Reporting
Date: 2/14/2019 4:07:09 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: CC25.ao.local
Description:
Fault bucket 1940588616280198715, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: TeklaStructures.exe
P2: 2018.1.17900.0
P3: 5bd31001
P4: Tekla.DataSharing.TeklaStructures
P5: 3.11.12.0
P6: 5a9d5880
P7: 27
P8: 18
P9: System.ObjectDisposedException
P10:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TeklaStructures._6bae3ae347491de3070a9994dabbbf31b256d3b_c29e9660_1e075211

Analysis symbol:
Rechecking for solution: 0
Report Id: b0698bf8-c11d-452a-ba15-1923dc98fcc4
Report Status: 268435552
Hashed bucket: d1ad5958133018c3faee5b10988c4e3b
Cab Guid: 0
Event Xml:

1001
4
0
0x80000000000000

37568
Application
CC25.ao.local

1940588616280198715
5
CLR20r3
Not available
0
TeklaStructures.exe
2018.1.17900.0
5bd31001
Tekla.DataSharing.TeklaStructures
3.11.12.0
5a9d5880
27
18
System.ObjectDisposedException

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A44.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6282.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62A2.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62A0.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62C1.tmp.txt
\\?\C:\Users\Dom\AppData\Local\Temp\WERF30.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TeklaStructures._6bae3ae347491de3070a9994dabbbf31b256d3b_c29e9660_cab_13c70f9a\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TeklaStructures._6bae3ae347491de3070a9994dabbbf31b256d3b_c29e9660_1e075211

0
b0698bf8-c11d-452a-ba15-1923dc98fcc4
268435552
d1ad5958133018c3faee5b10988c4e3b
0

----------------------------------------------------------
Log Name: Application
Source: Application Error
Date: 2/14/2019 4:06:05 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CC25.ao.local
Description:
Faulting application name: TeklaStructures.exe, version: 2018.1.17900.0, time stamp: 0x5bd31001
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xb9f4a0f1
Exception code: 0xe0434352
Fault offset: 0x000000000003a388
Faulting process id: 0x440
Faulting application start time: 0x01d4c438df4ac109
Faulting application path: C:\Program Files\Tekla Structures Learning\2018i\nt\bin\TeklaStructures.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b0698bf8-c11d-452a-ba15-1923dc98fcc4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
2
100
0x80000000000000

37567
Application
CC25.ao.local

----------------------------------------------------------
Log Name: Application
Source: .NET Runtime
Date: 2/14/2019 4:06:04 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CC25.ao.local
Description:
Application: TeklaStructures.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ObjectDisposedException
at Tekla.DataSharing.TeklaStructures.TeklaStructuresFacade.get_CurrentUser()
at Tekla.DataSharing.TeklaStructures.TeklaStructuresFacade.get_UserId()
at Tekla.DataSharing.TeklaStructures.TeklaStructuresFacade.OnMessagingEvent(System.Object, Tekla.Technology.Messaging.TeklaMessagingEventArgs)
at Tekla.Technology.Messaging.DomainFacadeBase.HandleException(System.Exception)
at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.Threading.Tasks.TaskExceptionHolder.Finalize()

Event Xml:

1026
2
0
0x80000000000000

37566
Application
CC25.ao.local

Application: TeklaStructures.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ObjectDisposedException
at Tekla.DataSharing.TeklaStructures.TeklaStructuresFacade.get_CurrentUser()
at Tekla.DataSharing.TeklaStructures.TeklaStructuresFacade.get_UserId()
at Tekla.DataSharing.TeklaStructures.TeklaStructuresFacade.OnMessagingEvent(System.Object, Tekla.Technology.Messaging.TeklaMessagingEventArgs)
at Tekla.Technology.Messaging.DomainFacadeBase.HandleException(System.Exception)
at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.Threading.Tasks.TaskExceptionHolder.Finalize()

TeklaStructures.exe
2018.1.17900.0
5bd31001
KERNELBASE.dll
10.0.17134.556
b9f4a0f1
e0434352
000000000003a388
440
01d4c438df4ac109
C:\Program Files\Tekla Structures Learning\2018i\nt\bin\TeklaStructures.exe
C:\WINDOWS\System32\KERNELBASE.dll
b0698bf8-c11d-452a-ba15-1923dc98fcc4

Dom Prado-972

Hi. I did re-install the

Re: Hi. Have you tried re 14.02.2019 10:25

Hi. I did re-install the tekla and outcome is still the same. I checked the event viewer and it seems to have an error.
Would you like me to copy here the error details?
thanks for your help.

Tekla Admin

Hi. Have you tried re

Re: Hi. I have a similar problem 12.02.2019 15:49

Hi. Have you tried re-installing Tekla Structures Learning? Is there any error message?
Can you check the Event Viewer for possible helpful logs? Instructions here: https://campus.tekla.com/forum/installing-licensing/installation-problem...

Dom Prado-972

Hi. I have a similar problem

Re: Hi, does your computer meet 12.02.2019 10:35

Hi. I have a similar problem here. I tried the above solution but it does'nt solve the problem. My PC is using windows 10.

Tekla Admin

Hi Mikiko. What browser are

Re: Problems installing Tekla Structures Learning 01.02.2019 15:59

Hi Mikiko. What browser are you using? Can you please try downloading Tekla Structures Learning using a different browser? Let us know if this does not help.

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