Schools are starting, and hopefully many are starting to use Tekla Structures Learning for school projects. As the usage of TS Learning picks up, I'm sure many of you will start wondering how the student license really works, under what conditions. Let's shed some light on the logic of license behavior of Tekla Structures Learning.
Your Tekla Campus username and password act as your license key to Tekla Structures Learning. You need to give your username and password in the white dialog which pops up after starting Tekla Structures Learning. After giving the username and password, TS Learning connects the online license server, and after the license checks are ok, the software starts up. The software pings the online license server every now and then during the session.
You need to be online more or less on regular basis in order to use Tekla Structures Learning. There is an "offline buffer" in the software license, and the buffer helps you to work continuously e.g. despite an unstable internet connection. Offline buffer is valid for one day since your last successful TS Learning license connection online.
The license is valid for 4 months. As the time goes by and the due date approaches, both Tekla Structures Learning and the Campus website will remind you about the expiry. It is possible to apply for renewal after 4 months.
Tekla Structures Learning license is meant for educational usage, and it’s designed for individual students. The licensing terms limit the usage of Tekla Structures Learning for non-productive use only. Models created with Tekla Structures Learning are compatible with Tekla Structures Educational, which is used in many universities, colleges and tech schools.
Tekla Structures Learning license is tied into your user account. Therefore, if you're having problems in your license (e.g. TS doesn't start up or Tekla Campus website gives you weird messages referring to license when you login to the website), please let us know if it's about your own user account / license or somebody else's.
Hi ,
Yes indeed i have tried to download Tekla Structures Learning and it seems that i have a problem getting a license and therefore i have to contact the administrator and report this as this required by the message that i'm getting when i open my account .
Could you help me getting a license for my Tekla ? I kindly appreciate your help .
Kind regards .
Léandre
When I log into my Tekla learning it will not start. it is asking me for the sever address.
can you help?
Thanks,
Miles
Hi Miles, I checked that your license is valid.
When you start Tekla Structures Learning, you are asked to sign in using your Tekla Account. When you sign in, Tekla Structures Learning connects to the online license server, and after the license checks are ok, the software starts up. Tekla Structures Learning does not ask for a server address. Please make sure you are starting Tekla Structures Learning (and not Tekla Structures).
hi,
i have actually an error message when i lauch the campustekla software.
the message is " error of connection with the licence server...contact your system administrator or try an other server"
it's a W7 computer behind a proxy server..
on the teklastructures.ini..the server set is : https:\\account.tekla.com. Is this correct?
Can i have an issue for this problem
Thanks
regards
Frederic
Please try the following:
1. Click the Log in button on Campus's upper right corner. Now you'll end up into login page.
2. Click the Forgot password link. Fill in and submit the change of password.
3. Check your email for the security code link.
4. Confirm your pass word change in the My account page.
5. Then check that you can login to Campus website with your new password (at this point the website may show you some warnings or messages, but just carry on to the next step).
6. And then try starting Tekla Structures Learning with your username and the new password.
Hi,
thanks for your answers.
The error message is coming after I click on Tekla Structures Learning and I don't have message who ask my login and password.
Best Regards.
Frederic
OK, thanks for the further description of the problem. In this case, please check your proxy settings - they may affect the licensing.
I have the same license issue.
Installed Tekla Learning earlier today. Worked fine for a few hours. No problem logging into the site. Now I get a license error starting the program.
Firewall is checked.
No proxy.
Have tried logging out and resetting my password.
Any ideas?
Hello,
Your Tekla Structures Learning license has now been renewed manually. Could you try again starting the program? Please report back to us if you still get the error message!
Works now, thanks alot
i am receiving the same error as above please help me . i have even changed the password and even added the tekla structures learning to firewall exception list.
Hello I was able to install the software, but I am getting an error message 'The application was unable to start correctly (0xc000007b). Please help.
This is a generic Windows error message that could be displayed for a number of reasons. Please try the following:
I hope one of these steps solve your problem!
Hi,
I'm Unable to login to Tekla Student version.
I have changed, the password & re loged in.
Please help..
Regards
Nigel.
Hi Admin,
I' getting the
Error Connecting to licience Server, contact your system administrator or try another server??
I have un-istalled this & reloaded 3 times, I've changed pass words & I disabled the firewall before installing.
Can you please re-set my account, & advise if I re-install AGAIN :(..
Any help is appreciated..
Cheers .
Sorry to hear you have experienced problems in creating an account and getting Tekla Structures Learning running!
I checked your account and it seems that your Tekla Structures Learning license information was not created correctly for some reason. I have now manually fixed the situation. Could you please check if you are now able to run the software?
Hi, i got this message to renew my tekla learning license, and now i got this message "Error when connecting license server.Contact system administrator ..." is it possible to renew my learning license ?
You can renew your Tekla Structures Learning license by clicking the link in the message that is displayed:
When you do this, you will see a web form that you need to fill in before the license is renewed.
Here is a link to a discussion thread that answers questions about the "Error when connecting license server" message:
http://campus.tekla.com/forum/discussion-forum/what-do-if-error-message-error-when-connecting-license-server-appears
Dear sir,
I installed the SW in my system. But i could not login.
I also getting the "Error Connecting to licience Server, contact your system administrator or try another server" - message.
Pls help.
Magendran
I checked your account and it seems that your Tekla Structures Learning license information was not created correctly for some reason. I have now manually fixed the situation. Could you please check if you are now able to run the software? Sorry for the trouble!
can u also manually fix for my account also. its not working at this point of time.
Dear sir,
It is working now.
Thanks & regards,
Magendran
I have an error with the tekla learning license, can you renew it
I checked your Tekla Structures Learning license, and it should be working correctly.
It works now, thanks
Hi,
I have the same problem with the licence: after I log in an error message appears: "Error when connecting to the licence server". Can you please fix this?
Regards,
Dan Chereches
I checked your Tekla Structures Learning license, and it should be working correctly.
Hello.
Unfortunately, it looks like my learning license wasn't created correctly too (I've tried all the solutions above), I have the same mistake as others. Could you please fix it?
Best Regards,
Alex.
Done. Can you please try if you are now able to run the software?
Works fine now, thanks a lot.
can you check my account?
I checked your account, and it should be working correctly.
i have the same probles as others, getting the message "Error when connecting license server.Contact system administrator " could u help me solve this,
thank you
Hi,
It seems that your Tekla Structures Learning license has expired. You can apply renewal for your Tekla Structures Learning license by clicking the link in the message that is displayed when you login to the Tekla Campus site:
When you do this, you will see a web form that you need to fill in before the license is renewed.
Here is a link to a discussion thread that answers questions about the "Error when connecting license server" message: http://campus.tekla.com/forum/discussion-forum/what-do-if-error-message-error-when-connecting-license-server-appears
Hey. It seems that the tekla license renewal link doesn't work
Thank you for reporting this. We will investigate the issue.
Unfortunately we were not able to reproduce this problem. You should be able to see the message about renewing your license at least in the Download page after you have logged in. Do you get any kind of error message when you click the link?
Hey. The link appears to be visible but can't be clicked. So it's not functional.
Hi,
I checked your account and the student license tied to it. Everything should be working correctly according to the account information. Could you please try running the software again?
Thank you, it does work now.
Dear sir/madam,
Could you please have a look at my account and fix if required.
I have turned off firewall on both computer and router, re-installed, no proxy in use, checked server settings in .ini file and confirmed packets being sent.
Thank you,
Mark
I checked your account and it seems that your Tekla Structures Learning license information was not created correctly for some reason. I have now manually fixed the situation. Could you please check if you are now able to run the software?
i've just installed student version and cant login. could you manually fix it?
btw whats my login? email address? i try my name and surname and login failed, when i tried email address the message from topic appears, so thats why I suppose thats my login
Yes, the email you registered with acts as your username to Tekla Structures Learning. You need to give your username and password in the white dialog which pops up after starting Tekla Structures Learning. After giving the username and password, Tekla Structures Learning connects the online license server, and after the license checks are ok, the software starts up.
I checked your account and the student license tied to it. Everything should be working correctly according to the account information. Could you please try running the software again?
it works fine already, thanks a lot
Skontaktuj się ze mną, pogadamy o tym programie. jakub-stach@wp.pl
hi,
i am trying to install the TS learning license but it always fail. any advice? thanks!!
If you get the 'Installation failed' error message when installing Tekla Structures Learning, please do the following:
If these steps don't help and you still get the error message, please contact the Tekla Campus team by using the Feedback form.
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