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Tekla Structures Learning license
03.09.2013 08:19

Schools are starting, and hopefully many are starting to use Tekla Structures Learning for school projects. As the usage of TS Learning picks up, I'm sure many of you will start wondering how the student license really works, under what conditions. Let's shed some light on the logic of license behavior of Tekla Structures Learning.

Your Tekla Campus username and password act as your license key to Tekla Structures Learning. You need to give your username and password in the white dialog which pops up after starting Tekla Structures Learning. After giving the username and password, TS Learning connects the online license server, and after the license checks are ok, the software starts up. The software pings the online license server every now and then during the session.

You need to be online more or less on regular basis in order to use Tekla Structures Learning. There is an "offline buffer" in the software license, and the buffer helps you to work continuously e.g. despite an unstable internet connection. Offline buffer is valid for one day since your last successful TS Learning license connection online.

The license is valid for 4 months. As the time goes by and the due date approaches, both Tekla Structures Learning and the Campus website will remind you about the expiry. It is possible to apply for renewal after 4 months.

Tekla Structures Learning license is meant for educational usage, and it’s designed for individual students. The licensing terms limit the usage of Tekla Structures Learning for non-productive use only. Models created with Tekla Structures Learning are compatible with Tekla Structures Educational, which is used in many universities, colleges and tech schools.

21 Upvotes
One addition to license matters
Re: Tekla Structures Learning license 04.09.2013 16:36

Tekla Structures Learning license is tied into your user account. Therefore, if you're having problems in your license (e.g. TS doesn't start up or Tekla Campus website gives you weird messages referring to license when you login to the website), please let us know if it's about your own user account / license or somebody else's.

3 Upvotes
Tekla Structures Learning license
Re: 19.09.2013 14:36

Hi ,
Yes indeed i have tried to download Tekla Structures Learning and it seems that i have a problem getting a license and therefore i have to contact the administrator and report this as this required by the message that i'm getting when i open my account .
Could you help me getting a license for my Tekla ? I kindly appreciate your help .
Kind regards .
Léandre

No Upvotes
Tekla will not start
Re: One addition to license matters 21.08.2015 00:50

When I log into my Tekla learning it will not start. it is asking me for the sever address.
can you help?
Thanks,
Miles

2 Upvotes
Hi Miles, I checked that your
Re: Tekla will not start 21.08.2015 10:22

Hi Miles, I checked that your license is valid.

When you start Tekla Structures Learning, you are asked to sign in using your Tekla Account. When you sign in, Tekla Structures Learning connects to the online license server, and after the license checks are ok, the software starts up. Tekla Structures Learning does not ask for a server address. Please make sure you are starting Tekla Structures Learning (and not Tekla Structures).

 

No Upvotes
error message when
Re: Tekla Structures Learning license 10.09.2013 11:08

hi,
i have actually an error message when i lauch the campustekla software.
the message is " error of connection with the licence server...contact your system administrator or try an other server"
it's a W7 computer behind a proxy server..
on the teklastructures.ini..the server set is : https:\\account.tekla.com. Is this correct?
Can i have an issue for this problem
Thanks
regards
Frederic

No Upvotes
Please try the following:
Re: 10.09.2013 12:29

Please try the following:
1. Click the Log in button on Campus's upper right corner. Now you'll end up into login page.
2. Click the Forgot password link. Fill in and submit the change of password.
3. Check your email for the security code link.
4. Confirm your pass word change in the My account page.
5. Then check that you can login to Campus website with your new password (at this point the website may show you some warnings or messages, but just carry on to the next step).
6. And then try starting Tekla Structures Learning with your username and the new password.

No Upvotes
Error during the launch of Tekla
Re: 12.09.2013 15:31

Hi,
thanks for your answers.
The error message is coming after I click on Tekla Structures Learning and I don't have message who ask my login and password.
Best Regards.
Frederic

1 Upvote
OK, thanks for the further
Re: 12.09.2013 15:41

OK, thanks for the further description of the problem. In this case, please check your proxy settings - they may affect the licensing.

No Upvotes
I have the same license issue
Re: 19.09.2013 22:54

I have the same license issue.
Installed Tekla Learning earlier today. Worked fine for a few hours. No problem logging into the site. Now I get a license error starting the program.
Firewall is checked.
No proxy.
Have tried logging out and resetting my password.

Any ideas?

No Upvotes
Hello,
Re: 20.09.2013 08:46

Hello,
Your Tekla Structures Learning license has now been renewed manually. Could you try again starting the program? Please report back to us if you still get the error message!

No Upvotes
Works now, thanks alot
Re: 20.09.2013 09:01

Works now, thanks alot

No Upvotes
same error
Re: 15.01.2014 18:12

i am receiving the same error as above please help me . i have even changed the password and even added the tekla structures learning to firewall exception list.

No Upvotes
Application error
Re: Tekla Structures Learning license 13.10.2013 01:58

Hello I was able to install the software, but I am getting an error message 'The application was unable to start correctly (0xc000007b). Please help.

No Upvotes
This is a generic Windows
Re: 15.10.2013 11:59

This is a generic Windows error message that could be displayed for a number of reasons. Please try the following:

  • It could be that while downloading the installation package, some files have got broken. Please download Tekla Structures Learning again using different browser and reinstall.
  • There have been cases where a 3rd party software has hooked to Tekla Structures. This means that the other software grabs into Tekla Structures code and prevents Tekla Structures from operating correctly. Use this support article to troubleshoot: http://teklastructures.support.tekla.com/en/other-software-hooking-tekla-structures
  • Check for missing/corrupted system files:  http://support.microsoft.com/kb/929833
  • Check your operating system for viruses.
  • Use Windows System Restore to restore your system to a previous state.

I hope one of these steps solve your problem!

No Upvotes
Unable to login to Tekla Student version
Re: Tekla Structures Learning license 24.12.2013 01:55

Hi,

I'm Unable to login to Tekla Student version.
I have changed, the password & re loged in.

Please help..

Regards
Nigel.

No Upvotes
Error Connecting to licience Server
Re: Tekla Structures Learning license 24.12.2013 04:45

Hi Admin,
I' getting the
Error Connecting to licience Server, contact your system administrator or try another server??
I have un-istalled this & reloaded 3 times, I've changed pass words & I disabled the firewall before installing.
Can you please re-set my account, & advise if I re-install AGAIN :(..

Any help is appreciated..
Cheers .

No Upvotes
Sorry to hear you have
Re: 30.12.2013 08:23

Sorry to hear you have experienced problems in creating an account and getting Tekla Structures Learning running!

I checked your account and it seems that your Tekla Structures Learning license information was not created correctly for some reason. I have now manually fixed the situation. Could you please check if you are now able to run the software?

No Upvotes
Renew tekla learning license
Re: Tekla Structures Learning license 31.12.2013 09:17

Hi, i got this message to renew my tekla learning license, and now i got this message "Error when connecting license server.Contact system administrator ..." is it possible to renew my learning license ?

No Upvotes
You can renew your Tekla
Re: 02.01.2014 16:48

You can renew your Tekla Structures Learning license by clicking the link in the message that is displayed:

When you do this, you will see a web form that you need to fill in before the license is renewed.

Here is a link to a discussion thread that answers questions about the "Error when connecting license server" message:

http://campus.tekla.com/forum/discussion-forum/what-do-if-error-message-error-when-connecting-license-server-appears

No Upvotes
Error Connecting to licience Server
Re: Tekla Structures Learning license 02.01.2014 09:17

Dear sir,
I installed the SW in my system. But i could not login.

I also getting the "Error Connecting to licience Server, contact your system administrator or try another server" - message.

Pls help.

Magendran

No Upvotes
I checked your account and it
Re: 02.01.2014 16:50

I checked your account and it seems that your Tekla Structures Learning license information was not created correctly for some reason. I have now manually fixed the situation. Could you please check if you are now able to run the software? Sorry for the trouble!

No Upvotes
same error
Re: 15.01.2014 18:20

can u also manually fix for my account also. its not working at this point of time.

No Upvotes
Thank you
Re: Tekla Structures Learning license 03.01.2014 05:36

Dear sir,

It is working now.

Thanks & regards,

Magendran

No Upvotes
tekla learning license
Re: Tekla Structures Learning license 03.01.2014 10:56

I have an error with the tekla learning license, can you renew it

No Upvotes
I checked your Tekla
Re: 03.01.2014 15:22

I checked your Tekla Structures Learning license, and it should be working correctly.

No Upvotes
tekla learning license, works now
Re: Tekla Structures Learning license 03.01.2014 17:04

It works now, thanks

No Upvotes
tekla learning licence
Re: Tekla Structures Learning license 09.01.2014 10:50

Hi,

I have the same problem with the licence: after I log in an error message appears: "Error when connecting to the licence server". Can you please fix this?

Regards,
Dan Chereches

No Upvotes
I checked your Tekla
Re: 09.01.2014 12:26

I checked your Tekla Structures Learning license, and it should be working correctly.

No Upvotes
tekla learning licence
Re: Tekla Structures Learning license 10.01.2014 16:54

Hello.
Unfortunately, it looks like my learning license wasn't created correctly too (I've tried all the solutions above), I have the same mistake as others. Could you please fix it?
Best Regards,
Alex.

No Upvotes
Done. Can you please try if
Re: 13.01.2014 07:41

Done. Can you please try if you are now able to run the software?

No Upvotes
Works fine now, thanks a lot.
Re: 13.01.2014 17:04

Works fine now, thanks a lot.

No Upvotes
same problem as others
Re: Tekla Structures Learning license 15.01.2014 19:40

can you check my account?

No Upvotes
I checked your account, and
Re: 16.01.2014 07:49

I checked your account, and it should be working correctly.

No Upvotes
licence renewal
Re: Tekla Structures Learning license 19.01.2014 17:14

i have the same probles as others, getting the message "Error when connecting license server.Contact system administrator " could u help me solve this,
thank you

No Upvotes
Hi,
Re: 20.01.2014 08:22

Hi,

It seems that your Tekla Structures Learning license has expired. You can apply renewal for your Tekla Structures Learning license by clicking the link in the message that is displayed when you login to the Tekla Campus site:

 

When you do this, you will see a web form that you need to fill in before the license is renewed.

Here is a link to a discussion thread that answers questions about the "Error when connecting license server" message: http://campus.tekla.com/forum/discussion-forum/what-do-if-error-message-error-when-connecting-license-server-appears

No Upvotes
Tekla license renewal
Re: 20.01.2014 11:12

Hey. It seems that the tekla license renewal link doesn't work

No Upvotes
Thank you for reporting this.
Re: 20.01.2014 11:37

Thank you for reporting this. We will investigate the issue.

No Upvotes
Unfortunately we were not
Re: 20.01.2014 11:47

Unfortunately we were not able to reproduce this problem. You should be able to see the message about renewing your license at least in the Download page after you have logged in. Do you get any kind of error message when you click the link?

No Upvotes
Hey. The link appears to be
Re: 20.01.2014 23:16

Hey. The link appears to be visible but can't be clicked. So it's not functional.

No Upvotes
Hi,
Re: 27.01.2014 07:47

Hi,

I checked your account and the student license tied to it. Everything should be working correctly according to the account information. Could you please try running the software again?

No Upvotes
Thank you, it does work now.
Re: 27.01.2014 23:52

Thank you, it does work now.

1 Upvote
Error connecting to license server
Re: Tekla Structures Learning license 27.01.2014 10:27

Dear sir/madam,

Could you please have a look at my account and fix if required.
I have turned off firewall on both computer and router, re-installed, no proxy in use, checked server settings in .ini file and confirmed packets being sent.

Thank you,

Mark

No Upvotes
I checked your account and it
Re: 27.01.2014 14:17

I checked your account and it seems that your Tekla Structures Learning license information was not created correctly for some reason. I have now manually fixed the situation. Could you please check if you are now able to run the software?

No Upvotes
same problem "error connecting the server..."
Re: 27.01.2014 16:44

i've just installed student version and cant login. could you manually fix it?

btw whats my login? email address? i try my name and surname and login failed, when i tried email address the message from topic appears, so thats why I suppose thats my login

No Upvotes
Yes, the email you registered
Re: 28.01.2014 08:32

Yes, the email you registered with acts as your username to Tekla Structures Learning. You need to give your username and password in the white dialog which pops up after starting Tekla Structures Learning. After giving the username and password, Tekla Structures Learning connects the online license server, and after the license checks are ok, the software starts up.

I checked your account and the student license tied to it. Everything should be working correctly according to the account information. Could you please try running the software again?

No Upvotes
it works fine already, thanks a lot
Re: Tekla Structures Learning license 28.01.2014 14:18

it works fine already, thanks a lot

1 Upvote
Cześć
Re: it works fine already, thanks a lot 13.03.2014 22:23

Skontaktuj się ze mną, pogadamy o tym programie. jakub-stach@wp.pl

No Upvotes
installation failed
Re: Tekla Structures Learning license 30.01.2014 05:40

hi,
i am trying to install the TS learning license but it always fail. any advice? thanks!!

No Upvotes
If you get the 'Installation
Re: 30.01.2014 07:46

If you get the 'Installation failed' error message when installing Tekla Structures Learning, please do the following:

  • Check that your hard disk is not full
  • Reboot your computer
  • If you have installed any previous versions of Tekla Structures Learning, uninstall them from Windows Control Panel > Programs and Features
  • Empty your temporary folder

If these steps don't help and you still get the error message, please contact the Tekla Campus team by using the Feedback form.

No Upvotes

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