So I have downloaded the "Tekla Structures Learning" version a couple of months ago and had not launched it since then. Today, when I wanted to start it, it did not launch and I checked every sinle Licence problems. After I uninstalled it and download it from "Tekla Campus", it downloaded and installed "Tekla Structures 2019". The installing process was completely done, but when I want to start the Programm. It automatially opens "Trimble Support tool" and doesn't launch the Program, it wants me to send some kind of "Support ticket" and I do not have the Full version of the Program.
I would be very grateful if you can solve this problem
Hello, please try the following:
Let us know if this does not help.
The problem is that when i want to start the program, it is not launching Tekla Structures and crashes, it shows that window that i added as a .PNG picture. I am also sure that the program was installed correctly, but when I click, only thing that I see is this:
Does your computer meet the hardware recommendations? https://teklastructures.support.tekla.com/support-articles/tekla-structu...
Could you also please check if there are some events in Event Viewer related to the crash? Event Viewer is a tool which logs Windows' events. It might have some kind of hint about why Tekla Structures is not starting.
Are there any Error events related to the startup of Tekla Structures?
Yes, it says that there is a problem regarding KERNELBASE.dll file. It has not been found or worked correctly, I tried reinstalling Tekla Structures and got the same problem again. Where can I find this "file"? or what is the solution of it?
Thank you again.
Thanks for the information. Usually installing C++ and .NET redistributable packages manually helps with this problem. Please see the instructions here.
I have downloaded all of them and installed, It also says that .NET Framework has already been installed with a higher version. I also Installed all of the C++ packages. Still getting the same errors when launching the Program, it is not opening and directing me to Trimble support screen. Is there really anyone who can help me directly? Like using Teamviewer or something? I really want to work with the Program and get deeper about it.
Thank you.
Sorry for the delay in getting back to you. This is a tricky problem. What is the exception code associated with kernelbase.dll error on the Event viewer?
If it is 0xe0434352, please check the information on Microsoft forum: https://answers.microsoft.com/en-us/windows/forum/windows8_1-performance...