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Tekla Structure learning doesn't work
12.01.2016 18:58

Hi Admin,
I have a similar issue with Tekla Structure leaning than other users:
I Just installed Tekla Structure Learning 21.1 on my computer.
The problem is that after installing the program it won't open, and I have tried to install Tekla multiple times. I don't get any error message either.
The program seems to start, with a first "presentation screen" (the screen with the logo), and then, suddenly, stops, disappears and nothing else... The "login screen" and the other screens of the tutorial video never appear.
I need your help. Thanks

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Sorry to hear you are having
Re: Tekla Structure learning doesn't work 14.01.2016 09:56

Sorry to hear you are having trouble with Tekla Structures Learning.

What Windows OS do you have? Note that Windows 10 is currently not an officially supported operating system for Tekla products.

Do you have 32-bit or 64-bit Windows? 32-bit Windows users will have to make more memory available to Tekla Structures Learning 21.1, see instructions here: https://campus.tekla.com/how-enable-more-memory-tekla-structures-learning.

 

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Good morning Admin,
Re: Sorry to hear you are having 14.01.2016 11:48

Good morning Admin,
I have Windows 7, 64 bit Windows. Apparently there is no problem with the OS compatibility. I have not found any solution reading previous threads.

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I guess you have already re
Re: Good morning Admin, 15.01.2016 09:13

I guess you have already re-installed Microsoft Visual c++ Redistributables and .NET Framework and checked that there are no other software hooking to Tekla Structures? Those were discussed in this topic: https://campus.tekla.com/forum/installing-licensing/tekla-structure-learning-211-wont-start

Was this version of Tekla Structures Learning working at any point? Did any software or hardware changes happen before the crashes started?

Have you also installed country specific environment? What environment are you using? 

Is there any other versions of Tekla Structures installed on the machine? 

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Hi,
Re: I guess you have already re 18.01.2016 16:39

Hi,
The program never worked, only appears the icons, but if you click on them nothing happens. However everything is there...I have not installed Tekla before and there is not specific environment installed for it either.
I checked that there are no other software hooking to Tekla Structures. Is it necessary to re-install Microsoft Visual C++ Redistributables and . NET Framework? Do you think that could be the problem?
Thanks

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Well, re-installing or
Re: Hi, 19.01.2016 09:04

Well, re-installing or repairing those files might solve the problem. You could try if that helps. But if not, please let me know!

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Hello,
Re: Well, re-installing or 04.02.2016 12:50

Hello,
Yes , I have confirmed I downloaded the latest version Of Tekla Structures learning. Could you tell me please what version of .NET do I need to reinstall? I remember you I have windows 7.
Thanks

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Hi Raul, Tekla Structures
Re: Hello, 04.02.2016 14:23

Hi Raul, Tekla Structures Learning 21.1 uses .NET version 4.5.1, and it is installed automatically during Tekla Structures Learning installation.

You could perhaps try removing .NET version 4.5.1 first and then install Tekla Structures Learning. If the problem still persists, please contact us using the feedback form.

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Problems with Tekla Structures learning
Re: Hello, 28.05.2018 03:52

Hello Raul,
I have the same problem that you.
When i want to start the program, first appear a "presentation screen" and then nothing happens.
Could you solve your problem ?
I need your help. Thanks

No Upvotes

Hello,

Thank you for reporting the issue. Unfortunately we haven't been able to find the root cause of it and at the moment there is no fix for it. For anyone else who is having the same issue where Tekla Structures Learning shows the splash screen but doesn't start, please share with us the exact Windows version (including the build number) you are using. You can check the information by typing "system information" to the start menu and pressing enter. Can you please check the information in the first two rows "OS Name" and "Version" and post the data here, or use the webform if you wish.

Thank you for your patience and sorry for the inconvenience.

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do you have an internet connection
Re: Hello, 05.06.2018 14:37

You need an internet connection when starting TS Learning. If you don't have an internet connection, the program doesn't start and doesn't give a warning either.

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I have exactly the same
Re: Tekla Structure learning doesn't work 05.06.2018 17:31

I have exactly the same problem. I have connection with internet and it isn`t a reason. I have windows 7 home premium. I tried many ways but I was not able to solve the problem

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In my case the solution was
Re: I have exactly the same 06.06.2018 19:16

In my case the solution was updating the system. After that everything is working correctly

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