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Re: "there are no available licenses on the server. contact your system administrator
02.11.2015 12:16

I am getting this error message, it was working this morning, and then just came up with the message and have been unable to get working ever since

Can you help

2 Upvotes

I think the best thing now would be to wait until tomorrow and see, if the problem clears itself. Usually, this sort of issues clear within 24 hours.

1 Upvote

juststarted working again

No Upvotes
Still having the same problem after 3 days.
Re: Re: "there are no available licenses on the server. contact your system administrator 13.11.2015 17:07

I am having the same issue and it still doesn't work after 3 days.

I updated to 21.1 yesterday and the message changed a little:

" There is no available Tekla Campus license for this user. Sign in to Tekla Campus website to get a valid license."

Anybody can help me?

Thank you.

No Upvotes
Hello Patrice,
Re: Still having the same problem after 3 days. 24.11.2015 10:43

Hello Patrice,

We are sorry to hear you are still experiencing this issue. We see that there are two Patrice Carons using Tekla Structures Learning configuration. For one of them, the license has expired. Could you check that the account you use has a valid license? For instructions on renewing your license, please see this post.

If the license is valid, and you still receive the same error message, you could try clearing your Tekla Structures cache and cookies. To do that:

  1. Go to the following folder: %localappdata%\Tekla\Tekla Structures 21.1.
    For example, C:\Users\<username>\AppData\Local\Tekla\Tekla Structures 21.1

  2. Delete the following files:
    QueryCache
    AuthorizationCache
    Cookies

  3. Start Tekla Structures Learning and log in with the account having a valid Tekla Structures Learning license.

If this does not help, please contact Campus admin team using this web form.

 

 

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