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Not able to download Tekla Structures Learning
10.09.2018 17:52

Hi,
I tried to donwload and install Tekla Structures Learning but the download does not start. I tried a few times but the result was the same every time: I got a notification " The web site can not be connected" and when I ran the Windows network diagnostics, it said that "Windows received a HTTP- error message 403 (forbidden) from dist.campus.tekla.com ". PDF-file with images from the situation attached.
What is the problem? My Tekla Structures Learning license should be ok and all the settings in my browser are as they should be.

PDF file

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Hi! Thank you for your
Re: Not able to download Tekla Structures Learning 11.09.2018 16:24

Hi! Thank you for your message. I wasn't able to reproduce the issue. Is the download still not working for you? You might want to try creating a hotspot with your mobile, join it and see if the download works.

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Hi! Thank you for answering.
Re: Hi! Thank you for your 11.09.2018 20:02

Hi! Thank you for answering. Unfortunately I am still having the same problem. I tried the hotspot with my mobile, but there was no difference to the issue. Something seems to be blocking the download from starting somehow, even though everything should be ok.

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I found the reason to the
Re: Hi! Thank you for answering. 12.09.2018 17:47

I found the reason to the issue. My virus protection software was blocking the download for some reason. Now I got the download to start and to complete and got the Tekla installed.

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Good to hear that you found a
Re: I found the reason to the 24.09.2018 12:56

Good to hear that you found a solution. Can you tell us the name of the anti-virus software? This may be helpful for other users as well.

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