1 post
0
new
LICENSE ISSUES
07.12.2020 15:20

hello
i downloaded tekla structures for students that was all good then i got a message after 6 weeks telling me that 2 files were corrupt and my screen was frozen so i decided to uninstall tekla from my computer,get a new User name and password which i did. i downloaded tekla structures with my new username and password and after the installation i opened tekla to study and when it opened it defaulted back to my old username and the screen froze agai. It is because i think my other license has not expired and is still connected to my old username. I would like to cancel this license and use the license that is connected to my new username but first my old license has to be deactivated.could you please deactivate it from the user name MAX PRADELS so that i can use my new username and
continue studying tekla structures

regards

No Upvotes