Hello Support Team,
I have installed Tekla today and created student license
When I am trying to open tekla it rendering login screen and when I am entring my user id and password the one message popup with below message
"You do not belong to any organization. Please contact your re-seller or system administrator."
I don't know how to get rid out of this issue.
Could you please guide me what step I am missing to use student license tekla structure.
My email is - dev.axitavekariya@gmail.com
Please refer the attached screen shot for better explanation.
Thank You
The user has deleted this message
HI Axita, we have not been able to reproduce this problem. The steps to run Tekla Structures are:
If you still experience this problem, please get back to us.
I have the same problem, the point is when I run the Tekla structure it shows the support tool direct which I can't do anything for it.
Kindly help
Hi,
this error indicates that Tekla Structures has not started properly. We are sorry for the inconvenience and are investigating the issue.
Hi, I was working with the old Tekla Students version and everything was fine, now that I downloaded the 2020 version I can't log in. Do you already have the solution for this?
Hi, why am I stuck on the login screen
bro how did you open tekla after being struck like that?
Am also having the same problem.if i open tekla it will not open.it goes to sign in to support tool. after i log in it shows u do not belong to any organization and etc.....could you pls guide me..
the s/w is not opening, if i done it it ask to sign in into the support tool
I'm having the same problem to access to the software. Please, Could you guide me what I should do to use student license tekla structure?
i also having same issue
The user has deleted this message
Yep, Just comes up with the Support Tool Window, filled in with my details and won't go any further....
Hi there,
I have registered for Tekla Campus and downloaded the Tekla Structure but cannot log in as a student. I appreciate any tips I can get.
Best regards,
A.
I have a problem with login screen in version 2021 (educational): "The sign in service could not be reached"
Note1: My educational license is valid
Note2: My Trimble identity works fine (on warehouse and discussion forum).
Note3: I can still login to version 2020 (educational) without any problem.
I have exactly the same problem, I can still login to version 2020 (educational) without any problem, but it is impossible to login when trying to open Tekla 2021. What might be the problem?
i am also facing the same issue, i am not able to switch the user too..
Can you check if access to https://api.account.tekla.com, port 443 is restricted? It might be blocked by firewall.