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Can't Remove Tekla Learning to Re-Install
22.03.2016 04:15

Hi All
I have problem when uninstall Tekla Learning, it show error as picture below.
After unstall I'll re-install again, but I can't uninstall it?
Pleas help me to overcame this problem.
Thank all

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Hello Nguyen,
Re: Can't Remove Tekla Learning to Re-Install 22.03.2016 13:38

Hello Nguyen,
we are sorry to hear about this issue. Are you using Windows 10?
The installation log may give some clues about the root cause. Installation log should be available in Temp folder. Type %temp% to Run dialog in Windows and look for tekla_structures_learning.log. Please send the file to tekla.campus.support@trimble.com.

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Dear Admin
Re: Hello Nguyen, 25.03.2016 03:36

Dear Admin
I was not found any tekla leanring.log in %temp% folder. I using window 10.
I tried uninstall many times it's not work.
Please help me to solve this problem
Thanks

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Sorry for the delayed
Re: Dear Admin 04.04.2016 11:38

Sorry for the delayed response. I have asked our experts look if they can find something that might be causing this problem. I will update you once I get more information.

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Here is what our technical
Re: Dear Admin 29.04.2016 12:22

Here is what our technical experts found out. I hope instructions below helps you to solve the uninstallation issue.

Uninstallation issue is caused by a failure to remove registry data, which is used to determine if the uninstallation was successful. Workaround is to remove the registry data manually and then uninstall the software from Control Panel.

  1. Run Registry editor by typing “regedit” to Run window which can be opened by pressing Windows key + R (or you can type “regedit” straight to Windows’ start menu) and press Enter.
  2. Registry editor is opened. Now browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Tekla\Structures and delete “21.1 Learning” key (Right-click the key and select “Delete”) .
  3. Next browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Tekla\Structures Environments and delete “21.1 Learning” key.
  4. Uninstall Tekla Structures Learning from Control Panel – Programs and Features.
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Re: Here is what our technical 28.09.2016 17:18

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Re: Here is what our technical 07.06.2017 16:52

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