82 posts
0
new
Go to last post
What to do if the error message Error when connecting to the license server appears
23.09.2013 15:55

"Error when connecting to the license server. Contact your system administrator or try another server."

This error message appears, because information on your Tekla Structures student license isn't passed on correctly. This could happen for a number of reasons. To troubleshoot, please do the following:

  1. Check your internet connection to see that the connection available when you are logging in.
  2. Check your proxy settings. They may prevent the transactions between your Tekla Structures student license and the online license server.
  3. Ensure that you have a valid (not out-of-date) Tekla Structures student license. To check your license, log in to the Tekla Campus website, and see if there is a yellow warning message on the top of the page that tells you that your license is about to expire. If this is the case, click the link in the message to renew your license.

 

23 Upvotes

Also, I've found that I have to turn my internet off until Tekla has started.

No Upvotes

help mee

No Upvotes

Hi,
Yesterday, I installed the software of Tekla Structures Learning and there is no problem to use. I just want to know when it is the expire date with my account.
Could I be able to use this software for 4month?

No Upvotes

Dear Tekla Admin,

My 4 month student license period of Tekla Structures Learning is over, I wonder if I may apply for a license renewal?

Thank you, Kata Ficker

No Upvotes

Hi,

I got the same problem, I just registered my acc, installed Tekla, and when I start to run the software this error message appears. I dont see any icon on the campus page where I could do anything with my license. Could you please help me?

Thank you
Agardi Peter

4 Upvotes

Hello,

I can not get pass the same server problem after expiring date. I think my license isn't renewed despite trying everything beyond.

Sami Hokkanen

No Upvotes

Hi,

My licence has also expired and there is no "Your license has been expired. Please click here to renew it"-message visible on the Tekla Campus Website.

With best regards,
Matias Humalamäki

No Upvotes

It's working now, thanks for the assistance.

- Matias

No Upvotes

I have the same problem with the License server. I cant get over this even if i tried several times.

No Upvotes

Hello,

I have the same problem. I registered two days ago. When I try to run the program, error appears. Could you please help me?

No Upvotes

Hello!

I think my licence has also expired and there is no "Your license has been expired. Please click here to renew it"-message visible on the Tekla Campus Website.

Jyri Kantosalo

No Upvotes

Thanks for reporting this. I checked your Tekla Structures Learning license, and you should now be able to run the software.

1 Upvote
Yes it works!
Re: Thanks for reporting this. I 05.02.2014 20:41

Tekla works now. Thanks!

No Upvotes
Tekla campus renewal
Re: Thanks for reporting this. I 12.08.2014 22:06

The renewal pop up in Tekla is saying I have 6 days remaining. I logged into campus.tekla.com but it did not show the box saying I need to renew in order to fill in the renewal form.

Thanks.

No Upvotes
Hello Jeff, please log out
Re: Tekla campus renewal 13.08.2014 08:35

Hello Jeff, please log out from campus.tekla.com and then log back in. You should see the renewal link then. If this does not work, please contact the Tekla Campus team using this form.

No Upvotes
error when connecting to licence server
Re: What to do if the error message Error when connecting to the license server appears 03.03.2014 15:17

error when connecting to licence server

No Upvotes
Hi Scott,
Re: error when connecting to licence server 05.03.2014 09:53

Hi Scott,

I checked your Tekla Structures Learning license: it is valid and everything should be working normally.

Please read through the troubleshooting topic here, perhaps there is something that helps: http://campus.tekla.com/forum/discussion-forum/what-do-if-%E2%80%9Cerror-when-connecting-license-server%E2%80%9D-message-appears

If not, please let us know by using the feedback form!

No Upvotes
Error when connecting to the license server
Re: Hi Scott, 17.03.2014 22:57

Hy,
I registered 1 day ago and when I start to run the software this error message appears:-Error when connecting to the license server-. Could you please help me?

Thank you

No Upvotes

Hi Tamás,

I had a look at your Tekla Structures Learning license, and it checked out ok - so in that sense, things should be working.  The most common reasons for this error message are lack of internet connection at the time of the login and proxy settings that prevent the transactions between the computer and the license server. Please see this discussion forum topic for more information: https://campus.tekla.com/forum/discussion-forum/what-do-if-%E2%80%9Cerror-when-connecting-license-server%E2%80%9D-message-appears

No Upvotes

I got the same problem, I registered 2 weeks ago, installed Tekla, and when I start to run the software this error message appears.
I connected to the internet by a proxy server, I already set https:\\account.tekla.com on the whitelist.

What should i do?

Thank you

No Upvotes
Hi Elias,
Re: License error 21.03.2014 13:45

Hi Elias,

I checked your Tekla Structures Learning license, and it is valid, so in that sense everything should be ok. Since you already checked your proxy settings, that shouldn't be a problem either. 

I will have our experts look if they can find something that might be causing this problem with your account. Thank you for reporting this and sorry for the inconvenience!

No Upvotes
Elias, could you try
Re: Hi Elias, 21.03.2014 14:02

Elias, could you try connecting to the internet directly without the proxy server to see if you are able to run the software then?

No Upvotes
Yesterday I downloaded and
Re: Elias, could you try 25.04.2014 07:52

Yesterday I downloaded and installed TEKLA STRUCTURES LEARNING.
When Tekla start, I get the message
"Error when connecting to the license server. Contact your system administrator or try another server."
What should I do? (recommendations of the first posts are made)

No Upvotes
Hello Alla,
Re: Yesterday I downloaded and 25.04.2014 08:09

Hello Alla,

I checked your account, and your license to Tekla Structures Learning was OK so that should not be causing the problem. 

Could you please check that in your proxy settings traffic is allowed to/from the domain of the license server, which is https://account.tekla.com/? You could also try connecting to the internet directly without the proxy server to see if you are able to run the software then?

No Upvotes
Dear Admin
Re: Hello Alla, 25.04.2014 10:49

I'm sorry. I reported the wrong information. Microsoft Forefront refused connection. Now everything is fixed. My Tekla Structures Learning is work.
Thank you for your operative answer.

No Upvotes
Tekla not opening
Re: Dear Admin 27.10.2014 22:45

Hi there, thought I may aswell update this thread just. I got the can't connect to server message (my internet was down). Tried again later, now Tekla won't open at all. I get the very first picture, but when it goes away nothing else appears and it doesn't open. Anyone able to help?

No Upvotes
Hello Andrew,
Re: Tekla not opening 28.10.2014 08:34

Hello Andrew,

I checked your Tekla Structures Learning license, and it should be working correctly. Since you do not get an error message, your problem might be similar to the one described here. If this does not help and the problem persists, please contact the Tekla Campus team by using the Feedback form.

 

 

No Upvotes
Similar problem
Re: Hello Andrew, 05.11.2014 21:04

Hello Admin,

I have a similar problem. My Tekla used to work fine but today it showed a license error message and I have not been able to use it since. I get the very first picture, but when it goes away nothing else appears and it doesn't open. Could you check my license to see if there is any problem?

Thank you

1 Upvote
Hi Ashrant
Re: Similar problem 06.11.2014 10:25

Hi Ashrant

I checked your license, it's valid and should work normally. If you cannot run Tekla Structures, I recommend you to do following:

1. Uninstall Tekla Structures learning edition and install it again.

2. Check if some other software prevents Tekla Structures from working correctly. Instructions here.

2 Upvotes
The user has deleted this message
Re: Hi Ashrant 25.11.2014 04:18

The user has deleted this message

Problem Opening TeklA
Re: Hi Ashrant 10.01.2015 23:22

Dear Admin,
I have been having a similar problem lately. My Tekla used to work fine but today it showed a license error message and I have not been able to use it since. I get the very first picture, but when it goes away nothing else appears and it doesn't open. Could you check my license to see if there is any problem?
Thank you!

No Upvotes
Hello Nisha,
Re: Problem Opening TeklA 12.01.2015 15:10

Hello Nisha,

I checked your Tekla Structures Learning license and it is valid. The most common reasons for this error message are lack of internet connection at the time of the login.

Have your proxy settings changed lately? Please check that traffic is allowed to/from the domain of the license server, which is https://account.tekla.com/. You could also try connecting to the internet directly without the proxy server to see if you are able to run the software then.

Thank you for reporting this and sorry for the inconvenience! If the problem persists, let me know.

No Upvotes

Hi,

I downloaded and installed Tekla in October and have been using it fine until I got a licence message in Tekla today- can't remember what it said - which disabled all the buttons and I was unable to do anything. I closed Tekla and tried to re-open and it wouldn't open. The Tekla Structures start up image appears but then disappears. I've tried uninstalling and re installing the software and I'm still unable to open Tekla. Could you please help me with my issue?

No Upvotes
Hi Steven, I checked your
Re: Can't open Tekla 25.11.2014 08:29

Hi Steven, I checked your Tekla Structures Learning license, and it should be working correctly. Have you installed new software or Windows updates lately? You could reinstall and start Tekla Structures Learning in the administrator mode. If the problem persists, please contact the Tekla Campus team by using the Feedback form.

No Upvotes
Hi admin,
Re: Hi Steven, I checked your 25.11.2014 15:28

Hi admin,

I reinstalled and tried running it as administrator as you asked, but I still get the same thing. There was a 'critical update' by windows on 23/11/14. I have contacted Tekla Campus team about it as well now

No Upvotes
License problem
Re: Hi Steven, I checked your 02.02.2015 14:29

Hello there, I have the same license problem as other users. I think my 4 moths are gone and i cant find license renewal link. Can you help me with my problem please?

No Upvotes
Hello Daniel, I checked your
Re: License problem 03.02.2015 08:20

Hello Daniel, I checked your license and it is valid now. Please try running Tekla Structures Learning again.

No Upvotes
Thank you so much, It's
Re: Hello Daniel, I checked your 03.02.2015 17:24

Thank you so much, It's working now. I was checking my firewall ports and everything with no results for about week and you solved it in a few hours, really helpful! Nice support. I have one note: maybe Tekla should send emails about license expiration with link for renewal because I didn't find any alert about license expiration at my profile page.

No Upvotes
Hello, It's me again. It's
Re: Hello Daniel, I checked your 03.02.2015 17:58

Hello, It's me again. It's not working again. It worked only first run and then again showed up alert with license server.

No Upvotes
Hi Daniel,
Re: Hello, It's me again. It's 04.02.2015 15:59

Hi Daniel,
we are sorry for the inconvenience. Your license is valid so this is a different issue. Could you send a screen capture of the error message to campus@tekla.com?

No Upvotes
Tekla won't open in the first place...
Re: What to do if the error message Error when connecting to the license server appears 07.02.2015 22:23

Hey! I just downloaded the Student version of Tekla Strucures on my new computer. The installation goes according to all the instructions given in the download page. When I try to open it from the shortcut on my desktop, nothing happens. The same thing when I try it straight from the application folder... Where do you think the problem is? Is my computer/Graphics processer etc. just incompatible with the software? I am using Lenovo Yoga 3 Pro.

No Upvotes
Hello Ria,
Re: Tekla won't open in the first place... 12.02.2015 12:44

Hello Ria,

I checked your license, and it should be working correctly. For information on hardware requirements, see the Technical Product Sheet.

You can also check if some other software prevents Tekla Structures from working correctly. Instructions here.

If this does not help and the problem persists, please contact the Tekla Campus team by using the Feedback form.

No Upvotes
tekla 20.0 license server address need...
Re: Hello Ria, 07.03.2016 05:53

Please help me to find the server address.

No Upvotes
It appears that you have
Re: tekla 20.0 license server address need... 08.03.2016 13:18

It appears that you have downloaded the commercial version of Tekla Structures 20.0 from the Tekla Downloads service (https://dowloads.tekla.com) instead of the free Tekla Structures Learning edition from the Tekla Campus service (https://campus.tekla.com).

You cannot use the version you have downloaded and installed unless you are a paying Trimble customer. Instead, you should download + install the software from the page https://campus.tekla.com/download.

No Upvotes

Hello,

I have the same problem. I just registered . When I try to run the program, the massage appears " There are no available licenses on the server, contact your system administrator or try another server".

Could you please help me? I really need use tekla for my master thesis works.

Thank you

No Upvotes
Hello Irwan,
Re: Help Me 07.04.2015 08:45

Hello Irwan,

I checked your Tekla Structures Learning license, and it should be working correctly. If your problem persists, and you cannot find a solution on this forum, please use this web form to report the specifics.

No Upvotes

Hi,

I install Tekla Structures Learing 201, and renew my license. But when try run appear the message "Don't exist avalable licensies on server, Contact your system administrator".

No Upvotes
Tekla Learning license
Re: Tekla Learning license 05.05.2015 13:16

Hello Pedro, for some reason your license has not been renewed. Could you please log out from campus.tekla.com and then log back in. You should see the renewal link then. If this does not work, please contact the Tekla Campus team using this form.

No Upvotes
What to do if the error message "Error when connecting to the li
Re: What to do if the error message Error when connecting to the license server appears 07.05.2015 12:07

I am getting this message "Error when connecting to the license server. Contact your system administrator or try another server."

No Upvotes

Hello Desalakshmi,

I checked your Tekla Structures Learning license, and it should be working correctly. If your problem persists, and you cannot find a solution on this forum, please use this web form to report the specifics.

No Upvotes

Pages