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program wont boot up
24.04.2014 13:57

i have downloaded it twice and it refuses to start up.
permissions look ok and its in win7 .
i have never had any other programs refuses to start up under win 7 so this is unique problem.

this is the error message

Problem signature:
Problem Event Name: APPCRASH
Application Name: TeklaStructures.exe
Application Version: 19.1.0.12473
Application Timestamp: 52a814e6
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 000520bd
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: db9f
Additional Information 2: db9fb101011960bf68f06b14526bed40
Additional Information 3: e8c7
Additional Information 4: e8c7f335ae7c8d453eef4a69820d8ce0

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Hi Brian,
Re: program wont boot up 24.04.2014 15:05

Hi Brian,

It looks like you may have a corrupt ntdll.dll file. Try the troubleshooting steps outlined here:http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

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program wont boot up
Re: program wont boot up 24.04.2014 17:47

no luck i have erased and reloaded and its still the same wont boot up .
no problems with other programs so looks like its a nogo for tekla.

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i think its likely i am
Re: program wont boot up 25.04.2014 08:39

i think its likely i am trying to run a 64 bit tekla on a 32 bit system but the download button doesnt give me a choice of what i want so how do i ensure its the 32 bit trial version of tekla ?

1 Upvote
Hi,
Re: i think its likely i am 25.04.2014 09:20

Hi,

Tekla Structures Learning is a 32-bit application. You can find more information on the specifications of Tekla Structures Learning, and hardware and OS requirements on the Technical product sheet.

Did you try all the troubleshooting steps for the ntdll.dll error? Sometimes for example outdated hardware drivers cause ntdll.dll errors, and updating drivers for any hardware in your computer might help.

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i have looked at the specs
Re: Hi, 25.04.2014 10:19

i have looked at the specs and cant find anything wrong with my system and i am running Autocad , Solidworks , and Bentley microstation without any problems ,my system has a AMD firepro graphics card ,are there any special drivers needed for Tekla ??

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windows troubleshooter comes
Re: i have looked at the specs 25.04.2014 17:29

windows troubleshooter comes up with 'incompatible application '

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windows troublshooter points
Re: windows troubleshooter comes 26.04.2014 12:58

windows troublshooter points me to >windows xP SP2

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Tekla Structures Learning
Re: windows troublshooter points 28.04.2014 08:30

Tekla Structures Learning doesn't require any special driver, but as a rule of thumb you should keep your hardware drivers, such as the graphics card driver, up-to-date to avoid any problems.

Also checking the Windows service pack level you're running and then checking Microsoft's support site to see if there is a more recent service pack available for installation is advisable. The supported operating systems for Tekla Structures Learning are Windows 8 and Windows 7 SP1. Windows XP is not supported.

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no luck here so i will have
Re: Tekla Structures Learning 28.04.2014 19:08

no luck here so i will have to delete it and try another later version as i cant spend any more time on this

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